Your Privacy Is Our Priority at d0999

This privacy policy ("Policy") sets out how d0999 manages the personal information of users of the d0999 platform. By accessing the d0999 website (d0999.lat) or using our services, you agree to the terms of this Policy.

We believe transparency is the foundation of trust. That is why this document clearly states what information d0999 collects, why it collects it, and how it keeps that information secure.

Various types of information are collected as part of the normal operation of the d0999 platform. This information may be collected directly from you or automatically from your device and browser.

1.1 Information You Provide Directly

Information you provide yourself when registering an account and using our services:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Bank account or mobile wallet details (for bKash, Nagad, Rocket transactions)
• Identity document information (during the identity verification process)
• Your messages in live chat and email support

1.2 Automatically Collected Information

Information collected automatically while you browse the platform:

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Pages visited, click patterns, and session duration
• Referral source (where you came from before reaching the site)
• Cookie and local storage data

1.3 Financial Transaction Information

Financial information required during deposit and withdrawal processes is collected. This includes transaction amount, time, payment method, and transaction reference number. d0999 does not store full card numbers or PINs.

d0999 uses collected information only for specific, legitimate purposes. Your information is never used for any unauthorised activity.

2.1 Account Management and Identity Verification

Information is used to create, manage, and secure your account. Age verification is a mandatory process to prevent registration by anyone under 21 years of age.

2.2 Processing Financial Transactions

Financial information provided is used to securely process deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer. Withdrawals are typically completed within 10–45 minutes.

2.3 Customer Support

Your information is used to assist you effectively via live chat or email support when resolving your questions or issues. d0999's 24/7 support team provides assistance in Bengali and English.

2.4 Fraud Prevention and Security

Automated monitoring systems are operated to protect the platform from fraudulent activity, multiple account management, and illegal activities such as money laundering.

2.5 Service Improvement

Anonymous and aggregated data is used to analyse user experience and improve service quality. No individual can be directly identified from this analysis.

2.6 Compliance with Applicable Law

Information may be used to comply with applicable laws and regulations in Bangladesh, in response to legal processes, or at the request of regulatory authorities.

d0999 applies industry-standard technology and practices to protect your personal information. Our security infrastructure is multi-layered and regularly updated.

3.1 Encryption Technology

All data exchanged between the website and servers is protected by SSL/TLS encryption. This makes it impossible for third parties to intercept or read your information.

3.2 Access Controls

Only authorised staff, and only to the extent required to carry out their responsibilities, may access user information. All access is logged and regularly reviewed.

3.3 Data Storage Security

Collected information is stored on secure servers and backed up regularly. Sensitive data is stored via hashing or encryption — never in directly readable form.

d0999 does not sell or rent your personal information to any third party. However, in certain specific situations, sharing limited information may be necessary.

4.1 Payment Processors

Necessary information is shared with the relevant payment provider to complete transactions via bKash, Nagad, Rocket, or bank transfer. These providers are governed by their own privacy policies.

4.2 Technology and Service Partners

Limited operational information may be shared with technology partners required to run the platform — such as hosting services, cybersecurity providers, and game software suppliers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others). These partners are contractually bound to keep information confidential.

4.3 Legal Obligations

Information may be disclosed in response to a legal order or valid request from a Bangladeshi court or government authority. Such disclosures are always kept to a minimum on the basis of legal advice.

Cookies and similar tracking technologies are used on the d0999 website. Cookies are small text files stored in your browser that help ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website — such as keeping your login session active, security verification, and remembering your language preference. Disabling these cookies will prevent the site from working properly.

5.2 Analytics Cookies

Analytics cookies are used to understand how users interact with d0999 and to improve service quality. This information is processed anonymously.

5.3 Cookie Controls

You can manage cookies through your browser settings. Keep in mind that disabling essential cookies may limit some services.

d0999 does not retain your personal information beyond what is necessary. Retention periods for different types of information are as follows:

6.1 Active Account Information

All information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a set period to meet legal obligations.

6.2 Financial Transaction Records

In accordance with Bangladesh's financial transaction regulations, retaining transaction records for an extended period is a legal requirement.

6.3 Data Deletion Requests

After your account is closed and legal obligations have expired, contact [email protected] to request deletion of your data. It may not be possible to delete information that falls under legal obligations.

d0999 believes you should have control over your own information. As a user of the platform, you have the following rights:

7.1 Right to Access Information

You may request to know what information d0999 holds about you. After receiving your request, we will provide a summary within a reasonable time.

7.2 Right to Correct Information

If any of your information is inaccurate, you may request a correction. This can be done through your account settings or by contacting support.

7.3 Opt Out of Marketing Communications

You may opt out of promotional emails or messages at any time. However, it is not possible to stop sending essential messages related to your account and transactions.

7.4 Right to Close Your Account

You may request to close your account at any time. All pending transactions must be settled before closure. A temporary break option is also available as part of responsible gambling — for more details, see the Responsible Gaming page.

d0999 is a platform for users aged 21 and above only. Collecting information from minors or allowing their participation is strictly prohibited.

If it comes to our attention that a minor has attempted to open or has successfully opened an account, that account will be closed immediately and the related information will be deleted. If a parent or guardian suspects their child is using this platform, please contact [email protected].

d0999 reserves the right to update this privacy policy from time to time. The policy may be revised due to service changes, legal obligations, or security concerns.

For significant changes, a notification will be sent to your registered email or displayed when you log in to the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy.

Previous versions of the policy will be provided upon request. The latest effective version will always be available on this page.